"No Risk" Triple Guarantee
Overview
 There is no risk in choosing an AmeriSpan Program because you'll get the best program, best price and can cancel for any reason and get a full refund on every dollar we have received for your program.
- Satisfaction Guarantee - Your satisfaction is our main concern. If you aren't satisfied, we'll pay for a week of group classes at the same program or another of your choice.
- 110% Price Guarantee - You never pay more with AmeriSpan because if you find a price lower than ours,
we'll match it and take another 10% off.
- Full Money Back Guarantee - Change your mind for any reason and we'll refund 100% of any money paid to
AmeriSpan.
Exclusions & Exceptions
- Teenager and College Study Abroad programs are excluded from the triple guarantee,
although we will try to beat any competitor's price for these programs.
Satisfaction Guarantee
To invoke the Satisfaction Guarantee, please submit a letter upon completion of your program which describes why you are dissatisfied with the language component of your program. We use this information to evaluate and improve the program for future participants.
Within 3 weeks, we will issue you a coupon for one week of group language class (does not include lodging) at the same program or any of our other programs teaching the same language. You may use this free week of classes at any time in the future.
Money Back Guarantee
For AmeriSpan language and specialized programs you may cancel your program at any time up to 3 weeks prior to your scheduled start date and receive a full refund of all monies paid to AmeriSpan. Except for a 10% (a minimum of USD 65) and the registration fee, USD 100.
Price Guarantee
For purposes of invoking the 110% Price Guarantee, the other program's price needs to be at least $10 less than AmeriSpan's published price AND the program needs to be comparable to AmeriSpan's program AND not at the same school Amerispan works with. When registering for a program (minimum 4 weeks before planned start date), simply include a copy of the other organization's price sheet or a link to their website where the price is in print. As long as the program is equivalent to AmeriSpan's program (see below) we will honor their price and discount it another 10% (up to a maximum of $100).
How To Determine Equivalent Programs
In order to invoke the 110% Price Guarantee, the programs must be comparable.
Here is a list to check to see if they are equivalent:
- Destination - The comparative program needs to be in the same city. For example, you can't compare a program in Salamanca with AmeriSpan's program in Barcelona.
Amount of Class - The comparative program must have an equal amount (or more) of Spanish instruction time. There are two factors to determine this: sessions/week and minutes/session. Maximum Students per Class - The comparative program must have the same (or fewer) students in class. We determine this by the programs stated maximum number of students. Same Type of Lodging - The comparative program price must be calculated with the same: type of lodging (homestay, dorm or residence/apartment); # of meals/day; and number of people sharing the room (private or shared). Same Quality of Instruction - AmeriSpan reserves the right to disqualify certain programs where the quality of instruction may be in question. This is determined by several factors including teachers qualifications, years in business, international recognition and qualifications (i.e. CEELE).
What Happens If The Program Is Not Equivalent?
If for some reason, we deem the other program not equivalent with AmeriSpan's program we'll inform you and you may cancel under our cancellation policy.
|
|
